As well as Head of Service Delivery jobs, you can find Service Delivery Manager, IT Director and Head Of Service Management jobs, amongst many others. What. Responsible for team comprised of 6 managers and 60 staff members delivering system generated or complex manual calculations for 20 of company's largest clients. Serve as the executive level contact to 6 multinational accounts with an annual revenue $7 million. SUMMARY. +001 345 0768 879. Indeed logo. Directed Managed Service site operations, with 21 direct reports and staff of 160. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. My strong technical abilities and extensive knowledge base give me the skills needed to succeed within the role. This is an actual CV example of a Service Delivery Manager who works in the Service Delivery Manager Industry. Service manager CV template, academic qualifications, up selling, planning, integrity, job description, estimating, customer care manager, corporate services manager, customer relationship manager and customer operations manager Your success in delivering this message is heavily reliant on how your CV is formatted and the type of information you include. Other responsibilities include managing escalations, troubleshooting, issues identification and resolution, facilitation of meetings, inquiry tracking, customer reporting, and trend identification. Where Clear location input Get current location. Principalele joburi de 30 Service Delivery Manager de astăzi din România. Managed 21 service accounts including data center and help desk, totaling over $6 million. Involved in all 5 phases of multiple campaign launch projects including: Participated in initial design of marketing campaigns. Developed product specific growth plans through market analysis, established quarterly revenue growth targets and achieved growth of $50,000 per month through indirect HP service sales. Project lead for Annual Enrollment, which included gathering and documenting requirements creating project plan, facilitated internal and external meetings with the client and vendors. The job description of the service delivery manager entails coordinating and directing the activities of the service delivery team to ensure set goals are achieved. Proactively anticipated trends or opportunities and engaged colleagues to develop customer presentations for corrective action plans.Maintained "high touch" contact with all client levels, individual contributor as well as C-Level. Service Delivery Manager, Delivery Driver, Delivery Manager and more! Coordinated ongoing team projects and resolved system, process and participant issues with cross functional team members. The Government Digital Service (GDS) in the UK use it, as do an increasing number of companies in the USA. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. IT Service Delivery Manager's CV, Edwards McWilliam, CV service. Responsible for successful delivery of client servicetransaction reports and monitoring system reports. Our information management CV sample is a good example of what your own CV should look like. It is very important that potential employers, having read your resume, know how to contact you! Like the work experience section, your education should be displayed in reverse-chronological order. This is an actual CV example of a Customer Service Delivery Manager who works in the Customer Service Delivery Manager Industry. 8,754 Service Delivery Manager jobs available on Indeed.com. Program Manager / IT Service Delivery Manager Hired, trained, developed, and led a global team of 25+ systems analysts in supporting dozens of clients for application delivery. Responsible for the Project Management, implementation and on-going operations of all assigned clients and associated contracts and special projects. Worked with team members to provide training and employ best practices to achieve top results. Developed and delivered weekly and monthly reports on Profit and Loss, and Service Level Agreements. Service Delivery Manager - Telecoms - Job Ref: PARTNER-1X3CIX As a service delivery manager, what is your management style? Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. …Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. New Service Delivery Manager jobs added daily. 350, Emerald Street. Service Delivery Manager/program Lead Managed several large accounts and resolved escalated client issues and new revenue-generating initiatives. Hartford CT • (123) 456-7891 sflores@email.com . ITIL v3 trained, Foundation Level. Register CV; Sign in; Draft application; Search. Improved change management tracking process and cost estimation for clients resulting in an increase of 35% in additional revenue. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. What Does an IT Service Delivery Manager Do? San Francisco, California. Sign in. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. Improved e-Discovery service level by 40% via process, reporting and documentation improvements. If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. Manage an account base with revenues in excess of 7 Million annually. Create beautiful, professional CVs in minutes. Service Delivery Manager Job Description, Duties, and Responsibilities. Service Delivery Manager Job Description, Duties, and Responsibilities. Interacted on daily basis with client contacts to ensure client satisfaction, Developed and trained team members on system calculations and complex manual calculations as well as special projects, Managed overall large scale reduction in outstanding participant inquiries with direct impact on performance standards. Find your ideal job at SEEK with 15,535 it service delivery manager jobs found in All Australia. Oversaw the day-to-day implementation and operational aspects of the client relationship. Telephone No. Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to. Sort by: relevance - date. Interfaced with client to address functionality and headcount to determine training requirements Generated full utilization of company resources, Relocated client's 250,000 tape library during disaster recovery event, Developed "in-house" computer print room construction plan for client managed service business, generating over $200,000, annually, Trained 4 staff members who were promoted to Service Delivery Managers, saving over $100,000 in "new" hire salaries/cost. The profile holds recruiters’ attention by summarising the candidate’s most important product management skills, market knowledge and industry experience. If you google “Delivery Manager” you won’t get many results. Created PC loaner program that reduced end-user downtime from as much as five days down to four hours. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading. Exceeded over $1 Million in upsells each year and $1.5 Million the last two years. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach. Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns. Developed labor reporting process that increased revenue and enhanced direct cost margins. Reduced support costs by developing new workflows and support processes. Manage multiple internal and customer-facing consulting engagements with high degree of complexity. Responsible for staffing, hiring, terminations, performance appraisals and promotions. IT Service Delivery Manager Role: ... Click here to register your CV and start applying. Managed engineering resources. Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability by 30%. Why have a role called Delivery Manager. … Coordinated overall services with the customer for daily customer support, change and incident management. Monitored post launch performance, followed by making recommendations and adjustments to optimize results. 1,717 Service Delivery Manager jobs available on Indeed.com, updated hourly. Incident Management of Severity 1 and 2 incidents and resolved customer escalations with Help Desk. Service delivery managers usually reach the position after working five or more years in the field. Oversaw enrollment, policy issue, fulfillment, billing and collection, call center servicing, and claim adjudication. Customer Service Manager CV Example A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. LiveCareer has 65366 Customer Service Delivery Manager CVs in its database. Responsible for the management, planning and delivery of on-site IT management services at Health Now. Your success in delivering this message is heavily reliant on how your CV is … Managed service delivery for three large multi-service (H&W, COBRA, Spending Accounts, and Dependent Verification Services) ADP clients with annual benefits revenue over $600,000. Try it for Free. Ensured work was correctly scoped and staffed (technicians, vendors, etc.) He/she ensures that his/her team members adhere to laid down instructions. Transformed team to be highly successful, winning Strive for Excellence Award 3 straight. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects. Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Assertive, passionate, and has extensive knowledge of Electric Submersible Pump (ESP) systems. If you have other skills and qualities that have helped you succeed as a customer service manager, please share them too. Customer Service Manager Resume . Offerte di lavoro per Service Delivery Manager in Italia. This way, you can position yourself in … Customer Service Manager CV Example. Worked with client to manage priorities and expectations. Increased client efficiency through computer application training and report analysis. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. Improve relevant security management software: ArcSight. Near the top of the list is the material from the Government Digital Service (GDS) in the UK. Led successful client implementation onto new Enterprise platform while managing tight timeline and limited resources. Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. Displayed here are job ads that match your query. +001 464 654 534. Responsible for the day-to-day Health & Welfare Benefits plan administration services provided by [company name] and is the primary client contact for multiple relationships. Find jobs Company Reviews Find salaries. SERVICE DELIVERY MANAGER – January 2010 – present Employers name – Coventry Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. IT Service Manager, CV-Library, TECHNICAL SERVICE DELIVERY EXECUTIVEAs a Technical Service Delivery Executive, your role will be... | www.jobsthamesvalley.co.uk Over 22 resume template options to help you create a resume that will get you the job. The more useful and unique your skills are, the more you will stand out to an employer. Entra su Jobatus e trova con un soloclick tutti i CV di lavoro di it delivery manager Negotiate contract renewals and upsells with C-level executives. Drove the definition, design, development, and implementation of service delivery for state-based Non-Profit Co-Operatives for several states implementing non-profit alternatives for the Affordable Care Act. Promptly and accurately completed account administrative tasks such as creation of project related technical services proposals, approval of vendor invoices, approval of employee timesheet and evaluation of employee performance using automated employee management tools. Conducted regular staff meetings to discuss projects, on-going issues, client concerns, and to motivate and energize staff. What other similar jobs are there to Head of Service Delivery jobs? LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder. Service Delivery Managers come from various educational backgrounds, and many of them hold at least a Bachelor's Degree in a relevant field. Launched the campaigns with minimal slippage and full stakeholder happiness. Service Delivery Manager. Apply to IT Service Delivery Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Managed and supported multiple Managed Service and Premier One accounts. Some people, however, do use Delivery Manager as a role title. Restored service levels from failing to exceeding on all measures in 6 months. Professionele CV-bouwer. Dedicated Service Delivery Manager, who thrives in dynamic, challenging and fast-paced professional environments. On-site customer advocate and primary interface for customer at the Service Desk on all issues concerning Service Desk. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. Achieved warranty service level agreements targets for same day and next business day repairs. As an IT manager, it’s important to show a blend of technical and people-management skills, and this CV sets the tone quickly with a profile which summarises them well, in a short sharp manner. I read your advertisement for the Service Delivery Manager with great enthusiasm and I am submitting my cv. Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments. Looking for cover letter ideas? service delivery manager cv Jobs in US , Apply now , more than 1500 service delivery manager cv Jobs today - CompuTrabajo publica nuevos empleos cada día. Service Delivery Manager CV Format . Product manager What makes this a good management CV? to address client needs and for timely completion of projects. +1000 nuovi CV di lavoro di it delivery manager . The above example CV should give you a good idea of how a customer service CV should look, and the type of information it should contain.. Now, I will explain how you can create your own CV tailored to your unique situation. Managed Desktop execution of Windows 7 Project for 2500+ machines; completed on time. Led implementation and management of a worldwide program, delivering multiple service applications. Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager interview questions with answers… Interfaced with corporate and client management to maximize success of partnership. Customer Service Manager Resume Sample [+Job Description] Customer Service Manager Resume Sample [+Job Description] Applying for customer service manager jobs? As well as Software Delivery Manager jobs, you can find Delivery Manager, Project Manager and Delivery Driver jobs, amongst many others. To land the perfect job, you need the perfect resume. Noi joburi de Service Delivery Manager adăugate zilnic. Reduced turnaround time and developed reports to track progress, Implemented new model for service delivery, Worked with clients to identify sales opportunities for equipment updates or expansion, Identified clients with network security requirements, planned corrections or updates, Developed the software revision monitoring program and process for data solutions, Created a data monitoring threshold best practice approach document for all monitored, Project managed the Juniper DIMM replacement project for 63 clients proactively, Developed continuous process improvement and implemented initiatives to meet critical timelines, Focused resources on critical business needs to reduce costs while achieving optimal results, Increased profit margins to double the Company expectation while maintaining service standards, Analyzed metrics to optimize technician service levels and improve SLA response and resolution times. Easily create, edit, and share a standout resume to get hired faster. Developed and implemented process for maintaining Service Catalog at Help Desk. He says: Managed internal resource reporting system to aid in client billing process. as well as their business skills ( project management , budgeting etc.) Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services. © 2020 Job Hero Limited. Sofia Flores. Find your ideal job at SEEK with 15,808 service delivery manager jobs found in All Australia. A delivery manager is accountable for the performance of the team. The core skills section also gives readers a good insight into their technical knowledge (hardware, software , systems etc.) Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Managed 25+ on/offshore resources providing services to organization for building/maintaining data delivery to/from external financial organizations. What a Delivery Manager does. Simultaneously managed one of company's largest and most difficult clients to meet service standards and project delivery dates. Find out what is the best resume for you in our Ultimate Resume Format Guide. A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. Implemented reporting summary that streamlined bi monthly payroll process. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store. IT Service Delivery Manager jobs. Managed 18 team members on 4 teams (Service Desk, Desktop, Security Operations, including 1 remote site). If they are particularly relevant, you can also include major areas of study and important projects that you participated in. How many Software Delivery Manager jobs have been posted in the last 24 hours? Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Build a better student CV to further your career and get the job. His/her job description entails coordinating the service delivery team or what is sometimes referred to as the managed service delivery department in some IT firms. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. … The Service Delivery… 3.6. As you can see, it features an organized format, a balance of bold and non-bolded text, and plenty of information about relevant skills and experiences. Answer tips: Try to avoid labels. Work streams include: training, operational documentation, staffing levels, KPI development, and call script design. Ongoing project management for existing clients with voice and web routing applications, Assessed, defined and maintained project requirements, Coordinated and facilitated client team meetings and testing, Assisted with issue resolutions as subject matter expert, Built and maintained team relationships for keeping clients informed, Created monthly and quarterly security audit reports, Responsible for all annual enrollment client activities, contract execution, SLA management and strategic projects, Develop and mentor 3 assigned Associate Service Delivery Managers, Continuously drive client satisfaction by improving the service delivery margin through the service teams in a matrixed organization, Responsible for monitoring and overseeing the customer performance under the terms of contract, including service objectives and SLA, operating level compliance and strategic issue resolution, Responsible for revenue generation, contract negotiation and presentation of new services, Recruited, hired and trained the Service Delivery Team including Technical Trainer, Configuration Specialist and Report Writer, Supported Help Desk & Customer Care department as final tier of support, Communicated new requirements to Product Development team and assisted in various aspects of SDLC to implement changes to client's production environment, Conducted all sales demonstrations of Land Record software, Developed standard format for company demos, Provided demonstrations of software both in-person and via webinars, Represented company at industry tradeshows, Led sessions at Aptitude's annual user conferences. Increased first call resolution from 75% to 86%. Structuring your customer service CV. Project Manager responsible for implementation of new marketing campaigns. Exceptional accounts' performance generated business totaling over $5 million with new clients, Designated by client as the delivery "focal" for a $2.5 million banking contract to establish managed service business for 3 states, Created print survey for client, eliminating $200,000 in unnecessary print-outs, Provided critical solutions for staffing needs.
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